What is SpyFly?
SpyFly is a public records and people search service that provides access to complete background checks. We provide you with the most recent and quality data available by aggregating billions of public records into a single, easy-to-use interface. SpyFly also offers personal protection, monitoring, and email alert tools to keep you and your loved ones safe. SpyFly is headquartered in Goleta, CA and has team members all over the United States. To learn more information about the detailed background reports, visit our Why SpyFly? page.
How is SpyFly different from the competition?
SpyFly's mission is to provide users with easy access to public records and other important information. In the past, access to such information required waiting and was difficult to receive. SpyFly makes it affordable and fast. Our service offers a 7-day trial opportunity, which allows you to test SpyFly for a week before deciding to continue membership. We also provide monitoring and email alters based on areas you designate. SpyFly is an intuitive website that was designed to make navigating between services easy. See: Why SpyFly?
How do I know my personal information is secure?
Our website uses 128-bit Secure Socket Layer (SSL). SSL encrypts your information during transmission processes and securely transfers your private and credit card information through cyberspace. The encryption prevents your information from being read.
Secure Transaction Indicators: If you are using a Firefox or Microsoft browser, you will see a small key or padlock in the bottom right corner of your browser window. The presence of the icon indicates that the transaction is secure. Another way you can tell when your credit card is unharmed is to identify the URL. An URL that begins with http:// is an indication that your personal information is being transmitted to a secure server.
What is the trial fee for, and can I receive a refund?
This trial fee covers a 7-day, full-access trial. This provides the user with unlimited background checks for a full week, beginning from trial registration. No, the trial fee is nonrefundable.
How much does the SpyFly service cost?
Will I get charged if I don't use the service?
Yes, your membership fees cover the costs of providing services to you. Whether you utilize the service or not, your account will be charged.
Note: SpyFly features are implemented the second you set them up. For example, the monthly monitoring of Registered Sex Offenders occurs automatically once monitoring areas has been determined. This way you do not have to login into the website to receive recent sex offender information. SpyFly will alert you if new sex offender activity has occurred in any of the four monitored areas you designated.
If the data you provide is "public record," why do I pay for it?
In the past, access to public records was difficult to attain. People had to endure the long process of visiting various government offices and local departments if they wanted to find information about someone's background. SpyFly does the heavy duty work for you by aggregating various public records into concise background reports. SpyFly members receive affordable, unlimited access to accurate and readily available public records. SpyFly's intuitive and formulated technology for aggregating high-quality reports speeds up the procedure and eliminates the "waiting game."
What do I do after I sign up?
Directly after you sign up, check the email account that you provided during your registration process to obtain your Registration Confirmation Email. This email will contain instructions with your login credentials and Customer ID.
What do I do if I didn't receive a Registration Confirmation Email?
Occasionally, your Registration Confirmation Email will end up in your Junk, Bulk, or Spam folders. Please check these locations if you are having trouble finding the email. If you have still have not found the email, contact our member support team as soon as possible at 1-800-831-9235 to verify your account information is correct. It is important that you keep your email address attached to your account up-to-date. To protect against spam filters, please confirm that [email protected] has been added to your spam filter or "safe senders" list.
How do I login into SpyFly?
In your Registration Confirmation Email you will be provided with your Username and Password. Both your Username and Password are needed to log into SpyFly. If you have any further questions or difficulties logging in please contact member support at 1-800-831-9235.
How do I cancel my membership?
To cancel your membership please call member support at 1-800-831-9235. A representative will assist you with a cancellation request. Please note, all service fees are non-refundable.
I recently moved. How do I change my contact information?
Log into your SpyFly account and click on the "My Account tab." There, you will be given the option to change your address and contact information. Another option is to contact member support at 1-800-831-9235. A representative will be happy to assist you.
How do I unsubscribe from your email list?
If you no longer wish to receive emails from SpyFly, click the "Unsubscribe" link at the bottom of the email you have received from us. You can also click the "Unsubscribe Your Email Address" which can be found at the bottom of SpyFly website. This request will be attended to immediately. Please note it may take up to ten business days for your email to be completely removed from our database. As an active SpyFly member, you will still receive account and billing notices.
I can't remember my password.
Please visit the SpyFly website and click on the "Member Login" link at the top of the page. You will be provided the option to retrieve your password. You may also contact our member support team at 1-800-831-9235 or email [email protected].
How do I opt-out my information from SpyFly searches?
SpyFly takes your privacy seriously. If you would like to remove your information from being displayed on SpyFly's search results, please send an email to [email protected]. Include your first and last name, age, current address, and previous addresses. For addresses, please provide city, state and zip code information. After we have reviewed the request, we will notify you with an email confirmation. Each person must request their own personal removal. You may not make a request on behalf of someone else and vice versa.
How do I contact member support?
If you need assistance, please contact our friendly member support team at 1-800-831-9235. We are available Monday-Sunday from 5am to 9pm PT. You can also contact us by email, at [email protected].